Refund policy

At Minories Arcade, customer satisfaction is important to us. We want you to feel confident when shopping with us.

If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in its original, new condition.

  • The product must be returned in its original packaging.

  • The item must include all original accessories, components, and materials.

  • You must provide proof of purchase or your order number.

Please ensure that the product is securely packaged to prevent damage during return shipping.

2. Return Shipping Deadline

Once your return request has been approved, you must send the product back within 14 days.

Please contact us before returning any item to receive return instructions.

Returns sent without contacting us beforehand may not be accepted.

3. How to Request a Return

To request a return, please email our customer support team:

Email: support@minoriesarcade.shop

Please include the following information in your email:

  • Your order number

  • The name of the product you wish to return

  • The reason for the return

Our team will review your request and provide further instructions.

4. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If your refund is approved, it will be processed within 10 business days.

Refunds will generally be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time for the refund to appear in your account.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please include your order number, a description of the issue, and photographs of the product if available.

We will review the issue and work with you to find an appropriate solution.

6. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law.

If you have any questions about whether your product qualifies for a return, please contact our customer support team before sending it back.

7. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item is faulty, damaged, incorrect, or applicable law requires otherwise.

Original shipping charges may not be refundable unless required by applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will do our best to assist you if your order has not yet been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it.

9. Contact Us

If you have any questions about returns, refunds, or this policy, please contact us:

Name: Minories Arcade
Phone :+441216321097
Gmail: support@minoriesarcade.shop
Address: The Minories, Birmingham B4 6AG, United Kingdom