FAQs

Welcome to Minories Arcade! We have answered some of the most common questions below to help make your shopping experience simple and convenient.

If you cannot find the answer you are looking for, please contact our customer support team.

1. What is Minories Arcade?

Minories Arcade is an online store offering stylish and practical lighting solutions for modern homes and workspaces, including LED desk lamps, bedside lamps, table lamps, and decorative lighting.

Our goal is to provide convenient shopping and products that combine style, functionality, and value.

2. Where do you ship?

We currently ship within the United Kingdom only.

Unfortunately, we do not offer international shipping at this time.

3. How long does shipping take?

Our estimated total delivery time is 5–8 business days.

This includes:

  • Order processing: 2–3 business days

  • Shipping and transit: 3–5 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

4. How can I track my order?

Once your order has been dispatched, you may receive a shipping confirmation email.

If tracking information is available, it will be included in your shipping confirmation.

Please allow some time for tracking information to become available after dispatch.

5. What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Visa Electron

  • Mastercard

  • Maestro

  • American Express (Amex)

  • Discover

  • Diners Club

  • JCB

  • PayPal

Available payment options will be displayed at checkout.

6. Is my payment information secure?

Yes. Payments are processed through Shopify's secure checkout system and the applicable payment provider.

We do not directly store your full payment card details on our website.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to assist you if your order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

8. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

Include your order number and a description of the issue. Photographs of the item may also help us assess the problem and provide appropriate assistance.

9. What is your return and refund policy?

We want you to be satisfied with your purchase.

If you wish to return an item or request a refund, please review our Refund and Return Policy for details about eligibility, return procedures, and refund processing.

If you have questions, our customer support team will be happy to assist you.

10. What should I do if my order has not arrived?

Our estimated delivery timeframe is 5–8 business days.

If your order has not arrived within this timeframe, please contact us with your order number.

We will do our best to help investigate the delivery status and assist you.

11. How can I contact Minories Arcade?

You can contact our customer support team using the details below.

Name: Minories Arcade
Phone :+441216321097
Gmail: support@minoriesarcade.shop
Address: The Minories, Birmingham B4 6AG, United Kingdom

12. How can I stay updated about your products?

Please visit our website regularly to explore our latest products and collections.

Thank you for choosing Minories Arcade!

We appreciate your support and look forward to providing you with a great shopping experience.